Job description: (Mobile phone, smart hardware direction)
1. It is necessary to build the after-sales service system of the company's series of products and formulate service strategies;
2. Monitor service satisfaction, analyze and promote service satisfaction improvement;
3. Plan out differentiated services and output service solutions;
4. Organize and promote business problem solving and coordinate relevant resource support;
5. Guided the implementation of the service business of the office, and assisted to improve the service capacity;
6. Assisting functional departments to build service-related processes and system platforms;
7. Management of service system personnel;
Job requirements:
1.You need have strong coordination and communication skills;
2. More than 3~5 years of customer service experience;
3. Familiar with mobile phone communication services;
4. Strong sense of responsibility and team cooperation;
5. You have carried out relevant process sorting and solved major problems;
6. Once as a project manager is preferred.